Bookings & Cancellations
It is very important that our clients get the very best from all of us here at SanaMente, and to do this, we ask for your cooperation please. We will keep the appointment just for you and ask that if you must cancel or reschedule, that you provide us with at least 24 hour’s notice. This way, we can adjust schedules accordingly and we may be able to accommodate clients who are on the waiting list.
A text will be sent to you 48 hours before your appointment to check if the appointment is still convenient for you. Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency. Last minute cancellations or ‘no shows’ will be charged a cancellation fee each time. Here is our general breakdown of cancellation fees:
Less than 24-hours notice will result in a charge of 50% of the session fee;
'No shows' will be charged 100% of the session fee.
Thank you very much for your help with this
Linda Neville
Owner SanaMente Services Ltd
Getting the Best From Your Therapy
Clinical Hypnotherapy
Hypnotic trance is a naturally occurring state of physical and mental relaxation which allows your unconscious mind to accept suggestions that are beneficial to you. This, combined with cognitive and other psychotherapeutic approaches can help you to unlock hidden resources and overcome deep rooted problems.
Hypnotherapy is not magic, although it can seem magical. It is, like most successful therapies, a partnership between the client and the therapist. For you to get the most from your therapy experience please consider the following:
Our Commitment to Personal Service
We aim to treat all our clients with respect and courtesy and ensure, as far as possible, that every visit is enjoyable.
We will undertake to determine the best therapy plan for you and discuss this with you.
We will explain our charges in advance of any treatment, including our cancellation policy
We will listen to you when you talk.
We will apologise to you and make amends if we don’t perform as promised.
We will do our best to keep to time because all clients are important to us.
We will inform you if we require your GP’s permission before treating you. Where it is considered to be necessary, or it is in your best interest.
We will keep confidential all information given to us, except in those circumstances where we are legally obliged. We will inform you if this is a possibility.
We will agree a follow-up with you.
Our Requirements of You
We ask that you attend for your appointment at the time agreed, and accept that if you arrive too late for us to be able to complete the treatment planned, that you are rescheduled, or accept a short therapy session, to avoid running behind for following clients. For home visits, please be ready for the appointment, and be prepared to turn off your phone. Please do no arrange for deliveries etc during the appointment.
We ask you to tell us if there is something that upsets you. That way I have the chance to put it right and apologise.
We ask that you pay for your treatment at the appointment, unless other arrangements have been agreed.
We ask that you be prepared to discuss your treatment with your GP, and ask for his/her permission if requested.
We ask that you inform us of any prescribed medication or medical treatment you are receiving prior to the appointment.
If you have been receiving treatment from your GP or other healthcare professional we ask that you keep them informed of any improvement as a result of your therapy.
Homework assignments given as part of your therapy plan. We would expect you to complete them or provide an explanation for not doing so.
We ask that if you are happy with the service you have received that you recommend us to a family member, friend, colleague; and that you will let us have a written testimonial for us to show to others who are considering similar treatment. Confidentiality will be assured.
Payment for Treatment
Payment can be made by cash electronic transfer at the appointment. Unless previously agreed, payment is expected at the end of the therapy session.
Free initial consultations are for the purpose of clinical assessment and for you to decide if hypnotherapy with me is right for you. The duration of the consultation varies from person to person but effectively covers the time up to our agreement to continue with therapy. If the free initial consultation immediately precedes a booked appointment the normal therapy fee applies to the therapy session. If it is decided not to continue, no fee is payable.
Should appointments need to be changed we request 24 hours notice where possible. Should this notice not be given, without extenuating circumstances, I may revise my decision to work with you. Cancellations under 24 hours will be charged at 50% of the session fee. ‘No shows’ will be charged at 100% of the session fee.
Guarantees
We undertake to give you the best treatment that we can.
To gain the greatest benefit from your treatment we recommend that the therapy plan be completed. Sometimes, the initial improvement seems enough, but unresolved issues may undermine the longer term benefits achieved. Similarly, initially, progress may not be apparent. This could be for a number of reasons, some of which may be outside of your immediate awareness.
In the event that you are completely dissatisfied with the service you have received, a refund may be given.
Miscellaneous
Children under the age of 16 are to be accompanied by a parent or guardian. In other circumstances, the client may be accompanied by another person.
Therapy sessions may be recorded for the purpose of professional audit. You will be informed if this is the case prior to the session beginning. (Parts of the therapy may be recorded solely for use by you as part of your therapy, if you expressly wish it).
The first appointment takes between 1 and 1½ hours. Subsequent sessions where required are around 1 hour.
If there are any items from the above that give you cause for concern, or that you wish to discuss, please be aware that flexibility is a healthy attitude to encourage, and that extends to our therapists as well.
Hypnotherapy uses the hypnotic state to work with you to make a change, that you believe will help you live your life in a more meaningful way.
By combining therapy and hypnosis your ability to receive and act on suggestions can be enhanced and strengthened, therefore the change you desire more likely to be achieved.